Hosted Skype for Business

Managing your own telephony infrastructure, particularly your own PBX, in-house can be expensive and time consuming to maintain and operate.  The rise of unified communications (UC) and cloud services offers a flexible and cost-effective alternative, yet often presents an integration challenge difficult to solve.

The Hosted Skype for Business platform (formerly Microsoft Lync) by Novosco seamlessly blends voice, instant messaging (IM), presence, video and audio conferencing across all your desk and mobile devices.

Novosco Hosted Skype for Business is delivered with additional customised functionalities and blends seamlessly with Microsoft Office 365. Easy to use, it includes all key characteristics needed from an enterprise-grade UC platform, such as:

• Free calls to UK landlines from UK SIP trunks
• Customer portal for self-service management
• Discounts available to all Office 365 E3 and E4 subscribers
• Enhanced functionality, rapid provisioning and cost reduction
• Resiliently hosted using geographically dispersed dual tier 3 data centres
• Porting of existing phone numbers
• Highly competitive call rates and tariff bundles
• Dedicated, highly available SIP trunks that support dynamic disaster recovery
• Compatible with desk phones, headsets and mobile devices

If you’re thinking about adopting hosted unified communications, contact us now for a demo and check our pricing

The Novosco Hosted Skype for Business solution has been expertly designed, drawing upon our extensive experience with VOIP infrastructure. At Novosco we are the first and most critical customer of our own solutions and this platform serves as the backbone for all our internal and customer communications. 

Our highly skilled team manages and monitors the dual tier 3 data centres to ensure a robust 24/7 enterprise-grade UC platform.

We offer private connectivity from our selected data centres, ensuring end to end quality of service for all voice and video streams.

Our solution has been further enhanced to incorporate state-of-the art call recording, analytics and contact centre functionalities.

Our high-end professional contact centre solution offers advanced routing of IM, voice and video to customer service departments all without the need for additional software or hardware. Supervisors are enabled with tools to optimise and interact with agents, such as silent monitoring and whisper coaching.

If you would like to assess how Novosco Hosted Skype for Business can work for your organisation, contact us now for a demo, or ask for a Cloud Strategy Assessment.